As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.

Key Responsibilities:
• * Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner
• * Assist customers with account-related questions, claims, benefits, and general inquiries
• * Identify and escalate priority issues to appropriate channels for resolution
• * Utilize company systems and resources to accurately document customer interactions and resolutions
• * Collaborate with internal teams to improve processes and enhance the customer experience
• * Maintain a high level of product and industry knowledge to effectively address customer needs
• Required Skills and Qualifications:
• * High school diploma or equivalent; some college education preferred
• * Prior experience in customer... service or a related field
• * Excellent communication skills, both verbal and written
• * Strong problem-solving abilities and attention to detail
• * Ability to multitask and work efficiently in a fast-paced environment
• * Proficiency in basic computer applications and data entry
• * Flexibility to work evenings, weekends, and holidays as needed
• Experience:
• * Previous experience in a customer service role preferred
• Working Hours:
• * Flexible schedule; evening, weekend, and holiday availability required
• Knowledge, Skills, and Abilities:
• * Knowledge of health insurance terminology and concepts preferred
• * Ability to navigate multiple systems and databases simultaneously
• * Strong interpersonal skills and the ability to build rapport with customers
• * Adaptability to changing business needs and priorities
• Benefits:
• * Competitive salary
• * Comprehensive benefits package including medical, dental, vision, and 401(k)
• * Opportunities for career growth and development
• * Work-from-home flexibility
• * Supportive team environment
• Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.

How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers

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