Overview:

The LiveChat Customer Support Representative plays a critical role in providing exceptional customer service through live chat interactions. This remote position requires a dedicated and empathetic individual to assist customers with their inquiries, technical issues, and product support...

Key Responsibilities:

Engage with customers via live chat to provide timely and accurate assistance

Identify customer needs and offer appropriate solutions or alternatives

Resolve customer inquiries regarding product information, account management, and billing

Escalate complex issues to the appropriate internal teams and follow up to ensure resolutions

Maintain a high level of professionalism and empathy in all customer interactions

Collaborate with cross-functional teams to share customer feedback and improve service processes

Adhere to company policies and procedures while handling customer requests

Contribute to the development and maintenance of a knowledge base for customer self-service

Meet or exceed customer satisfaction and productivity targets

Handle multiple customer inquiries simultaneously while maintaining quality support

Required Qualifications:

Proven experience in customer service or live chat support

Excellent written and verbal communication skills

Strong problem-solving abilities and the capacity to think on your feet

Ability to manage time effectively and prioritize tasks

Demonstrated empathy and patience in dealing with customers

Proficiency in using live chat platforms and CRM systems

Adaptability to a fast-paced and changing work environment

Knowledge of product and service offerings to provide accurate information

Ability to work independently and as part of a team

High school diploma or equivalent; some college or relevant certification is a plus

Remote

About the Company:
ESSA PHARMA

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