Technical Support Representative, Need Linux and MSP Experience, 3rd Shift – Work From Home

Managed Services Provider and Linux experience is required for this Technical Support Representative position.

We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.

Responsibilities:

– Provide technical support for customers via phone, ticket system or messenger.

– Provide support in a wide range of advanced Linux and AWS server management issues.

– Use critical thinking skills to identify and resolve technical problems.

– Maintain effective communication with internal and external channels.

– Provide short-term resolutions and develop preventative measures for the longer term.

– Monitor server alerts for any performance issues and address them appropriately.

– Help create internal documentation as well as customer facing knowledge base.

– Assist in onboarding, training and mentoring new team members.

– Keep up to date with relevant technologies.

Qualifications:

– 1+ years of experience in customer service/technical support via phone or ticketing system.

– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.

– Managed Services Provider (MSP) experience is required.

– Experience with troubleshooting in multi-user environments.

– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).

– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).

– Demonstration of independent thinking and decision-making abilities.

– Ability to multitask, adapt to changes quickly, and to prioritize work.

– Excellent communication, availability and interpersonal skills.

– Strong troubleshooting skills in a fast-paced environment.

– Open to 24/7 support environment.

– Availability to possibly working weekends.

Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting

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