Overview:

Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!

Key Responsibilities:
• Be the primary liaison between our customer base and warehouse operations
• Proactively monitor order status and identify potential fulfillment issues before they impact customers
• Manage carrier claims and resolve delivery issues
• Negotiate solutions with customers to resolve issues effectively while upholding company policies
• Process refunds and assist customers with exchange orders
• Implement and optimize new order management processes to improve efficiency

Qualifications:
• Self-directed, detail-oriented, reliable, and proactive
• Strong attention to detail and commitment to operational excellence
• Experience with Shopify e-commerce order management
• Outstanding communication skills, both through written email and over the phone
• Proven experience in a customer support role managing multiple email tickets
• The ability to quickly learn and accurately implement new processes

Preferred Qualifications:
• Experience with Zendesk is major plus
• Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers

What Makes This Role Awesome:
• Work-life balance: The ability to work from anywhere you can get a solid wifi connection!
• Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
• Growth potential: Opportunities to shape processes in a growing company
• Real impact: Direct influence on company operations and customer satisfaction

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Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We’re excited to hear from you!

Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 20 per week

Schedule:
• Day shift
• Monday to Friday

Experience:
• Zendesk: 1 year (Preferred)
• Backpacking/camping: 2 years (Preferred)
• Direct customer service or supervisor: 2 years (Preferred)

Work Location: Remote

Apply Now!