Description:
? To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.
? Answer customers? questions and resolving any issues that they may be facing.
? Identify problem areas and flagging them to the concerned team.
? Ensure customer satisfaction, and work on collecting and tracking user's feedback.
? Work closely with the product teams to resolve issues and share customer feedback.

Requirements:
? Previous experience providing support through live chats.
? Fluency in English.
? Strong technical and analytical skills.
? Ability to provide proactive and innovative solutions.
? Outstanding written and verbal skills.
? Ability to understand customer's needs.
? Ability to work in teams.
? A customer-centric, empathetic mindset with excellent listening skills.
? An ability to focus on what counts, creating simple solutions to deliver fast results.
? A passion for learning and desire for self-improvement.
? Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD.
? Internet connection of at least 30mbs.

Benefits:
? An open, collaborative, dynamic and diverse culture.
? A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development.
? A competitive financial package with equity and leave allowance.
? The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Apply Now!