Insurance Verification Specialist
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company?s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:
We?re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you?ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
Excellent earning potential ? hourly wage plus bonus based on performance.

Primary duties & responsibilities:

Daily
? Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
? Ability to handle inbound/outbound calls to potential customers ? verify and document required information to finalize applications for underwriting assessment.
? Accurately document the information
? Properly document non-contact attempts within the Quality Assurance Database
? Be able to properly explain the application process to potential customers
? Accurately and thoroughly complete additional paperwork when needed
? Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
? Transfer calls to appropriate department as needed
? Successfully meet the minimum expectation for departmental key performance indicators (K.P.I?s)
? Reliable and predictable attendance of your assigned shift
? Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Occasional
? Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.

Required Skills
? Bilingual English and/or Spanish Preferred
? Minimum typing requirement of 35 wpm
? Excellent oral and written communication
? Superior customer service skills required ? friendly, efficient, good listener
? Proficient use of the computer, keyboard functions and Microsoft Office
? Ability to multi-task
? Knowledge of medical terminology and spelling a plus
? Ability to work under pressure
? Excellent organization and time management skills
? Must be detail-oriented
? Have a desire to learn and grow within the Company

Required Experience

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